Due to a DHA network-wide-outage, #NMCSD unable to process new or refill prescriptions. We are currently processing urgent and emergent prescriptions from the Emergency Room.  Unknown when the network will be restored.  Continue to monitor for updates.
 
Q: What if I had my prescription processed before the outage?
A: Proceed to NMCSD and/or the NMCSD branch clinic pharmacy that you selected for pick-up.
 
Q: What if I need my prescription(s) urgently?
A: Please contact your provider to discuss options if this outage will cause a disruption in care.
 
Q: How should I contact my provider most expeditiously?
A: Consider using MHS GENESIS or dial the clinic directly.  NMCSD's official directory here.
 
Q: What if I already submitted via QAnywhere my new prescription?
A: As of 12:30, PST, 22 FEB 2024, we are only processing pain medications and antibiotics.
 
Q: How is it possible that you can process a new prescription if there is a DHA network-down-outage?
A: NMCSD's pharmacy staff is manually processing as many requests as they can.  This is not a solution to the broader impact of the outage, but an effort to ensure we are doing all that we can to support our beneficiaries.
 
Q: Can we change our prescription processing to Naval Hospital Camp Pendleton's pharmacy?
A: No, unfortunately Naval Hospital Camp Pendleton has also been affected by this issue.
 
We sincerely apologize for the inconvenience and appreciate everyone’s patience and understanding as we work to find solutions to support our beneficiaries and ensure their health care needs are being met. We are doing everything we can to mitigate the impact of this pharmacy outage to the maximum extent that we possibly can.
 
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