Patient Resources

Customer Service



Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility's services and care.

How can we help you today?
 

Patient Advocate

Patient advocates advise and help you with problems or concerns at the facility.
 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.
 

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
 

Interactive Customer Evaluation (ICE)

ICE is a web-based-tool that collects your feedback on services at this facility.

Contact Us

Patient Relations

Phone: 619-532-6418/6416
Email: usn.nmcsd-pr@health.mil
 

BCAC/DCAO

Phone: 619-532-8328
Fax:
Email: usn.nmcsd-healthbenefitsadvisors@health.mil
 

Hours

Patient Relations
Monday - Wednesday and Friday
0730-1530
Thursday
0730-1430
 

BCAC/DCAO

Monday-Friday
 

Location

 

Patient Relations

Bldg 1, Deck 1 
 

BCAC/DCAO

Bldg 2, Deck 1

HBAs

Hours:  0700 - 1530
e-mail: usn.nmcsd-healthbenifitsadvisors@health.mil
fax:        619-532-6561

 


 

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